Frequently Asked Questions

Frequently Asked Questions

General Questions

Due to the nature of our products all sales are final and no refunds or credits will be issued for change of mind. A credit/refund will be processed in the event that the goods are:

Supplied in error; or
Were damaged in transit; and
A request for return / store credit is lodged within 24 hours of delivery to you and
the goods are to be returned within 7 working days and accompanied by an approved returns slip issued by Us.
Freight charges including insurance are the responsibility of the Customer.

Please email hello@perdays.com.au should you have any enquiries / concerns regarding our returns policy.

Please reach out to our Customer Support Team – the fastest option is via our contact us page. Please ensure you include your order number, email address, a few clear photos of the fault / damage and preferred outcome (return / refund) to help us provide you with a quick resolution.

We endeavour to dispatch all orders from our Sydney warehouse within 1 business day of confirmed payment and you should receive it within 1 to 5 business days after dispatch depending on your location. Orders are not dispatched over the weekend or public holidays. Please note, we cannot accept responsibility for delays due to third-party delivery services.

All Perdays products are proudly Australian made at TGA registered facilities.

You can reach out to us via our Contact us page and our customer team will be in touch.

The products will be available for purchase in late April through our official website. Perdays Home

Perdays uses Australia Post standard shipping for all deliveries. Shipping is free for all orders over $50.00. To check Australia’s post delivery times for your address, please refer to the Australia post website. Unfortunately we do not ship internationally at this time.

Once your order has been dispatched from our warehouse you will receive an email from Australia Post with your tracking number.

Depending on the status of your order, it may be possible to cancel or amend an order. Please note, we’re unable to combine or add an item to an existing order.

If you need to make any amendments to your purchase, please email our Customer Care team as soon as possible and we’ll see what we can do.

We accept most credit cards, you can also pay through your paypal account.

Please contact our Customer Care team via our Contact Us page and our someone will be in touch shortly.

Orders may not be shipped to P.O. boxes or Parcel Lockers.