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Frequently Asked Questions

Do you accept returns?

Due to the nature of our products all sales are final, and no refunds or credits will be issued for change of mind. However, we are committed to your satisfaction. If you experience any issues within 14 days of your purchase, please contact our customer contact service team to reach a resolution. We are here to support you.
A credit/refund will be processed if the goods are:
Supplied in error; or
were damaged in transit; and
A request for return is lodged via email, within 48 hours of delivery to you and
the goods are to be returned within 10 working days
Freight charges including insurance are the responsibility of the Customer.

Please email [email protected] should you have any enquiries or concerns regarding our returns policy.

When will I receive my order?

We endeavor to dispatch all orders from our Sydney warehouse within 1-2 business days of confirmed payment. Orders are not dispatched over the weekend or public holidays. Please note, we cannot accept responsibility for delays due to third-party delivery services.

All orders are dispatched using Australia Post. Orders are delivered to metro areas in 3-5 days. Regional deliveries may take 7-10 days depending on Australia Post schedules. You can check their standard delivery times here.

What happens if my order is delivered damaged?

Please contact our Customer Support Team within 48 hours of delivery.

The fastest option is via our contact us page. Please ensure you include your order number, email address, details of the damage, and preferred outcome (return / refund) to help us provide you with a quick resolution.

Alternative you can email us at: [email protected]

Where are your products made?

All Perdays products are proudly 100% Australian made in TGA approved facilities using good manufacturing processes.

How can I contact Perdays?

You can contact the Perdays Customer Service using either of these 3 methods.

  1. Write to us using the Contact Us page
  2. Send us an email at: [email protected]
  3. Direct message us on Instagram @perdaysau

Our team will endeavor to respond to all enquiries within 24-48 hours.

What shipping options are available?

We offer express and standard delivery options using Australia Post.







Standard Shipping

Depending on location between 1-8 Business Days

12.00pm Weekdays For orders under $50


For orders over $50


Express Shipping

Depending on location between 1-5 Business Days

12.00pm Weekdays For orders under $60


For orders over $60



Please click here to view our full shipping and delivery policy.

How can I track my order?

Once your payment is confirmed, you will receive a confirmation email with your order number.

Within 24 – 48 hours, depending on when your order has been dispatched you will receive an email with your Australia Post tracking number.

You may also receive a courtesy SMS message from us confirming your tracking number.

Once you have received your tracking number, you can track your order here.

I need to change or cancel my order?

Depending on the status of your order, it may be possible to cancel your order. We are unable to amend existing orders, if your order has not been dispatched, your order will need to be cancelled and a new order will need to be placed. Please note, we’re unable to combine or add an item to an existing order.

If you need to make any amendments to your purchase, please email our Customer Care team as soon as possible.

What payments do you accept?

We support a wide range of different payment methods. Our payment options are:

  • Credit Card
  • PayPal
  • Afterpay – Available on purchases of $60 and over.

My order is being returned to the sender, what happens now?

An order may be returned to the sender due to the incorrect shipping address, a failed delivery attempt or a missed collection from Australia Post or ParcelPoint location.

Once this parcel has been received at our office, our Customer Service team will notify you via email and refund your order/items. Alternatively, if your tracking is showing a Return To Sender scan, reach out to our Customer Service team by submitting a request here or by sending an email to [email protected] and we will find a solution for you.